Terms of service

GENERAL TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use, govern the offer and sale of products on our website, “ivanotriolo.com”. Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

The products purchased on ivanotriolo.com are sold directly by Ivano Triolo has its registered office in Italy at Via San Tomaso 98a - 24121 Bergamo (BG) ITALY, business register number, tax code and VAT number 07765910968.

BUSINESS POLICY
Ivano Triolo offers products for sale on triolo.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.

“Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on ivanotriolo.com

Ivano Triolo reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with Ivano Triolo's business policy.

These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on ivanotriolo.com between the users of ivanotriolo.com and Ivano Triolo.

The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on ivanotriolo.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions. Under no circumstances shall Ivano Triolo be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of ivanotriolo.com and third parties.

HOW TO EXECUTE A CONTRACT WITH IVANO TRIOLO
To place an order for the purchase of one or more products on ivanotriolo.com, you must fill out the online order form and send it electronically to Ivano Triolo, following the relevant instructions.

The order form contains a link to these General Terms and Conditions of Sale, and also contains information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products, in accordance with consumer protection legislation.

An order shall be deemed submitted when Ivano Triolo receives your order form electronically and the order information has been verified as correct.

Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

The order form will be filed in our data base for the time required to process your order and as provided by law.

Before submitting the order form, you will be asked to identify and correct possible input errors.

The submission of orders to Ivano Triolo must be in English.

After your order form has been submitted, Ivano Triolo will process your order. Ivano Triolo may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Ivano Triolo has not carried out your purchase order specifying the reasons thereof. If the products displayed on ivanotriolo.com are no longer available at the time of your last access or once Ivano Triolo has received your order form, Ivano Triolo shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Ivano Triolo has received your order.

If the order form has been sent and the price has been paid for items that are no longer available, Ivano Triolo will refund the amount paid for those items.

By submitting an order form to Ivano Triolo, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Ivano Triolo. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on triolo.eu.

By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on triolo.com, through links, including the General Terms and Conditions of Use and Privacy Policy.

Upon submission of an order form, Ivano Triolo shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, detailed information on price, terms of payment, return policy and shipping costs).

We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. Ivano Triolo shall not be held liable.

Guarantees and Product Price Indication
On ivanotriolo.com, we offer for sale luxury and top-quality products.

The main characteristics of products are shown on ivanotriolo.com on each product page. The products offered for sale on ivanotriolo.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.

Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

Orders made from a country site different from the one you are shipping to, or to addresses to which Ivano Triolo cannot ship, will be automatically cancelled.

All Products sold by Ivano Triolo come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

As a Consumer, you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

PAYMENTS
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to PayPal or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by Ivano Triolo except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.

SHIPPING AND DELIVERY OF THE PRODUCTS
For specific product shipping and delivery procedures, please visit the specific area, and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

Items returned because they are damaged, defective or incorrect

If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the Ivano Triolo approved courier (as indicated on the Return Form), or by refunding your return postage costs); This right is additional to your statutory right to cancel as set out in section 8.

You must notify Ivano Triolo of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.To return the products:you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by completing and submitting the online Return Form or by using this Form or by sending the Vendor another declaration explicitly stating your decision to withdraw from the contract. You should keep a record of your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal; the products should be returned, complete and unused, with their original packaging; the products should be returned to Ivano Triolo within seven (7) working days following notification to Ivano Triolo of the damaged or defective product or Ivano Triolo error. You can return the products to Ivano Triolo either by: the approved courier (as indicated on the online Return Form) via the pre-paid, personalized return label enclosed in your original order; orby packaging the relevant products securely and sending them to Ivano Triolo using your return number (as provided via the online Return Form). For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier.

Ivano Triolo will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by Ivano Triolo of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to Ivano Triolo. In the event that Ivano Triolo find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery Ivano Triolo reserve the right to retain the products and the purchase price and recover Ivano Triolo's fees and expenses from you.

PRIVACY
You will find information on how we process your personal data by checking on Privacy Policy.

You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of ivanotriolo.com

GOVERNING LAW
These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr

AMENDMENTS AND UPDATES
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on ivanotriolo.com

PAYMENTS
Secure Payments
You can choose between various methods of payment: credit card or debit, PayPal and Bank Transfer .
For paypal and credit cards , the transmission of payment information is via the standard higher security and is guaranteed by Paypal: the data of your credit card will be totally illegible to third parties. While payments by bank transfer made through the security systems of your bank and that of Ivano Triolo.

PAYPAL
PayPal is a system of online payment that provides for the opening of a PayPal account.
To conclude a purchase with this type of payment you will see a page of our website: insert address, personal email and password of your PayPal account or go to the procedure for creating one new account. After registration you can proceed to pay via PayPal without having to re-enter your information, even for subsequent purchases.
By choosing this method of payment you are debited directly from your PayPal account at the time of order. For every transaction you make will be sent an email confirmation from PayPal. In case of cancellation the amount will be refunded to customer’s PayPal account.
Acceptance of cookies is essential to any purchase or subscription on the site. The online transactions are made directly on the PayPal site, via a secure server that adopts the Secure Socket Layer protection system, or SSL. 
This system protects the information transmitted on the network and codified by a 128-bit encryption, the highest standards of security currently available, so as to prevent their interception or unauthorized access by external users.


CREDIT CARD
We accept Visa, MasterCard, American Express and JCB; Visa Electron; rechargeable credit cards; ATM Master enabled.
The amount will be charged to the card at the time of shipment. The online transactions are made directly on the PayPal site, via a secure server that adopts the Secure Socket Layer protection system, or SSL. 
This system protects the information transmitted on the network and codified by a 128-bit encryption, the highest standards of security currently available, so as to prevent their interception or unauthorized access by external users.

SHIPPING
ivanotriolo.com enjoys excellent shipping service.
We ship to Italy and throughout Europe, guaranteeing each shipment with the insurance service and the monitoring service pack.

PREPARATION OF THE ORDER
The timing varies from 12 to 48h. In any case, from the time you place an order on triolo.com, the time needed to prepare your package and then send it, depends on the availability of the products.

DELIVERIES AND TIMING
SHIPPING IN ITALY
Delivery takes place from Monday to Friday in 5 business days following acceptance in most parts of Italy and in 2 working days following the withdrawal to / from Calabria, Sicily and Sardinia. Two Attempts delivery for each shipment are two attempts to free delivery. If in both cases the recipient is absent, will pick up the shipment at the post office indicated by the courier. Caution: In some locations the standard of delivery is further increased by one day. Delivery of shipments to / from Livigno and Trepalle can be stretched to any customs formalities.

SHIPPING IN EUROPE
Delivery shall take place from Monday to Friday within 15 working days in addition to shipping (main – excluding Saturdays and holidays) except special locations. There are no shipments to countries outside the EU. Public holidays and Saturdays are not counted in delivery. Shipments accepted on Saturday will be sent the following Monday if you work.

SHIPMENTS IN ITALY AND EUROPE 
Thanks to the services used, we offer all of our shipments, insurance services and monitoring of the package.

INSURANCE
Your shipment will be insured against damage to equipment and materials arising from the transport to the exclusion of any indirect damage due to delay, loss or damage of the package tampering.